Shipping policy

Processing Time

 

We currently use the preorder method so once your order is received please allow 5-7 business days for your order to be shipped out to you.

All orders are processed within 1-3  business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email once your order has shipped.

We ship through USPS and standard shipping is calculated at checkout. 

Due to Covid 19 please understand that delivery  delays can occasionally occur due to circumstances beyond our control (carrier delays, weather, customs, etc.).

International Shipping

 International customers may be responsible for duties, taxes, and customs fees imposed by their destination country. RedeemHer Extensions is not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow [24–48 hours] for tracking information to update after receiving your shipping confirmation.

Lost, Stolen, or Damaged Packages

Insurance is required for all packages.

RedeemHer Extensions is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly first, then reach out to us at 352-234-4706 if the issue is not resolved. 

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. RedeemHer Extensions is not responsible for orders shipped to an incorrect address provided by the customer. 

Questions?

If you have any questions about your order or this policy, please contact us at 352-234-4706.