Refund Eligibility
Refunds are issued only for items that meet the requirements outlined in our Return & Exchange Policy — namely, unopened, unused hair in its original packaging returned within 5 days of delivery, or items that arrived damaged/incorrect due to our error.
How Refunds Are Processed
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days depending upon your bank.
Please note that it may take an additional number business days for your bank or credit card company to reflect the refund on your statement.
Non-Refundable Situations
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Hair that has been opened, worn, installed, washed, or altered
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Custom or made-to-order items
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Shipping fees (unless the return is due to our error)
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at redeemherextensions.
Sale Items
Only regular-priced items may be refunded. Sale or clearance items are final sale and not eligible for refund.
Questions?
If you have any questions about this policy, please contact us at 352-234-4706 using your exact order details.